Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
Qualifications
High school diploma or equivalent GED; degree in hospitality or related field of study preferred
Must have at least 5 or more years of experience in the hospitality field
Previous experience as a hotel manager, assistant manager, or hotel department manager required
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Proven customer service experience as a manager; strong guest-focused mentality