Training the new captains on how to use the application

Supervising employees at different stages of the handover process

Ensuring that the delivery team within the center has successfully implemented the required operations and tasks

Managing customer expectations, evaluation, and feedback received by the customer service department and improving procedures for continuous improvement

Responsible for the working hours and vacations of the delivery captains in the center, sending vacation requests daily, and the work schedule monthly to the direct manager

Constant communication with the customer service department to inform about the attendance and absence of the captains and the working mechanism

Finding solutions to any problem related to traffic or accident on the road and following up on the solution

Follow up the work of the delivery captains in order to ensure the accuracy and quality of the work