Representative Contact Center - Voice - MTN Syria
- خدمة الزبائن
- دمشق
- 11/02/2024
- دوام كامل
- مميز
- عرض ملف الشركة
(Night Shift)
Responsibilities
Answer inbound calls and Identify customers’ needs, provide correct information
Handle customers complaints and provide solutions and/or alternatives
Respond efficiently and accurately to callers, and ensuring that clients feel supported and valued
Adhere to all company policies and procedures
Provide recommendations for products or services offers that may better suit client needs
Report to the Supervisor any alarming complaint
Take part in practical training to new contact center employees
Engage in active listening with callers, confirm or clarify information and diffusing angry clients, as needed
Build lasting relationships with clients and other call center team members and supervisors based on trust and reliability
Support sales team and escalate all dealers request to sales help desk team
Answer RBT calls and downloading tunes to customers
Understand and strive to achieve call center objectives while providing best customer experience
Achieve the department’s pre-established objectives
Follow up difficult cases and ensure their resolution in the most efficient manner
Maintain a working knowledge of company products, offers, services
Perform additional tasks and responsibilities related to the scope of work, as assigned from Contact Center management
Job Requirements
Education Standard: Diploma Degree or undergraduate University Degree (3rd or 4th year)
Experience Standard preferably 1 year of experience
Good Command in English Writing / Reading