Job Duties

• roviding technical support to users who are experiencing problems with their computers or software applications
• Identifying and implementing ways to increase productivity and efficiency in the workplace by using new technologies
• Monitoring employees’ computer use to ensure that they are following company policies regarding Internet usage or software installation
• Managing and maintaining computer networks, including troubleshooting problems when they occur
• Performing regular backups to ensure that data is protected from computer crashes or natural disasters such as fires or floods that may occur in the building where the data is stored
• Training employees on how to use computer programs that are new to them or helping them solve computer problems as needed
• Providing information technology support for an organization’s computer systems, including hardware and software troubleshooting and repair
• Working with management to create a strategic plan for using new technologies to improve operations within the organization.

Education:

• Most assistant IT managers have at least a bachelor’s degree in information technology, computer science or a related field.