IT Account Manager - SimSoft
- تكنولوجيا المعلومات والشبكات
- دمشق
- 04/02/2024
- دوام كامل
- مميز
- عرض ملف الشركة
Duties & Responsibilities
Perform quality reviews for all deliverables created by our service providers teams
Assisting Business Development with supporting and identifying new opportunities as well as changes to steady state projects
Strong understanding of telecommunications business structures in multiple markets, business challenges, VAS services structure and internal flow
Collaborate with the clients to define the scope, inputs, outputs, approved materials, typical infrastructure, architecture, area specific requirements, and approved tools for given project
Manage and coordinate all projects technical aspects with both operator and service providers
Planning timelines, tasks, milestones and pipelines for all project details in assistant with other account managers
Provide system integration plans and execution process for every new project
Provide new solutions to any technical issues that the clients may face with provided products
Track projects’ KPIs and identify resolution points to increase revenues
Knowledge of IT, Web app development, Mobile App development, GitHub, Database integration and API integration and the ability to lead any related project
Build and maintain strong, long-lasting client relationships
Qualifications
Software engineer
3+ years of experience
SOAP / XML
MYSQL, ORACLE
REST API / GET / POST
JAVA, C#
Project Management
Strong leadership and communication skills
Excellent organizational skills and attention to detail
Strong problem-solving and decision-making skills
Excellent customer service skills
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks and clients at once
Advanced motivational and negotiation skills