We are seeking an Operation Manager for a food delivery company.

Responsible for the operations of the company, to ensure success by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all operating standards for call center, customer care service and delivery personnel.

Main Responsibilities:

• Must be competent in developing and recommending operating plan.
• Ensure crisis management system is followed as required to maintain efficient operations.
• Ensure good public relations efforts as required enhancing and preserving a good company image.
• Lead the team to create, develop and update any related procedures/ systems and operational manual. Coach, counsel and develop call center personnel and captains.
• Ensure proper training phases are successfully completed of all call center personnel in relation to their development.
• Ensure all staff are aware of expectations and performance standards.
• Ensure 100% customer satisfaction at all time
• Ensure restaurants, shops resolve customer complaints in a proper and swift manner.