Responsibilities:

·        Communicating with clients to ensure that all of their needs are understood and addressed

·        Building relationships with clients based on trust and respect.

·        Collaborating with internal departments to facilitate client need fulfilment.

·        Collecting and analysing data to learn more about consumer behaviour.

·        Keeping accurate records of account details.

·        Maintaining updated knowledge of company products and services.

·        Resolving complaints and preventing additional issues by improving processes.

·        Identifying industry trends.

Qualification:

·        Bachelor’s degree in sales, communications, or related field.

·        Exceptional verbal and written communication skills.

·        Ability to collect, track, and analyse large amounts of data.

·        Adaptability and strong problem-solving skills.

·        Understanding of consumer behaviours and industry trends.

·        Extensive, accurate product knowledge.

Advanced motivational and negotiation skills.