Based on Knowledge, Academic certifications, and Experience.

Tasks and Responsibilities

• Supervising day-to-day operations in the department.
• Dealing with employees’ complaints/customer complaints to determine appropriate solutions.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Prepare and develop the annual plan.
• Work with the administration to improve processes and policies.
• Follow-up and report to achieve monthly, quarterly and yearly goals. 
• Determine the extent of customer satisfaction.
• Evaluate employee performance regularly.
• Determine the training programs for employees.
• Manage the approved budget of the customer service department.
  
  

Requirements 

• Bachelor Degree.
• Three Years Experience.
  
  

Benefits

• Social Security.
• Medical Insurance.
• Two Salary Reviews within Nine Months.
  
  

Workplace

Rightware LLC's Office in Saidnaya.