Responsibilities
- Being the first point of contact for customers and handle all customer inquiries.
- Building relationships with customers and ensuring their statisfaction with the company’s products and services.
- Assisting customers with any issues or problems they may have.
- Providing customer support via phone, email, and live chat.
- Answering customer questions and providing information about the company’s products and services.
- Making recommendations to customers about the company’s products and services.
- Recording customer feedback and suggestions.
Requirements & Skills
- Excellent communication skills.
- Strong customer service skills.
- Organization skills and ability to work independently.
- Ability to multitask and handle multiple customer inquiries at once.
- Patience and ability to stay calm under pressure.
- Problem-solving skills.
- Ability to upsell and cross-sell products and services.
Workplace
Rightware LLC Company, Kassaa - Burj Al Rous - Kaser Alballour St. - Building No. 9 - 1st floor, Damascus Syria.