Responsibilities

● Review and analyze system specifications

● Collaborate with the product owner to develop effective strategies and test plans

● Execute test cases (manual or automated) and analyze results

● Create reports to document testing phases and defects

● Report bugs and errors to development teams

● Conduct post-release/ post-implementation testing

● Work with cross-functional teams to ensure quality throughout the software development lifecycle.

● Ensure products meet customer expectations and demand

● Work closely with the development team to improve existing products

● Interpret, build upon, and comply with company quality assurance standards

● Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions

● Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines

● Maintain standards for reliability and performance of production

Daily and Monthly Responsibilities

● Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as goals/KPIs.

● Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements

● Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development

Required Skills

● Familiarity with Agile frameworks and regression testing is a plus

● Ability to document and troubleshoot errors

● Excellent communication skills

● Attention to detail

● Analytical mind and problem-solving aptitude

● Strong organizational skills

● Working knowledge of products and services

● In-depth understanding of industry standards and company policies

● Good customer focus

● Great team player with the ability to work with minimal supervision

Requirements

● Bachelor’s degree

● Knowledge of quality assurance terminology, methods, and tools

● Analytical, problem-solving, and decision-making skills

● Demonstrated knowledge of testing best practices, version control practices, and defect management practices.

● Understanding of Agile/Scrum methodology and how QA functions within it