Responsibilities:

Being the first point of contact of customers and handle all customer inquiries

Building relationships with customers and ensuring their satisfaction with the company's products and services

Assisting customers with any issues or problems they may have

Providing customer support via phone, email, and live chat

Answering customer questions and providing information about the company's products and services

Making recommendations to customers about the company's products and services

Recording customer feedback and suggestions

Requirements & Skills:

Excellent communication skills

Strong customer service skills

Organization skills and ability to work independently 

Ability to multitask and handle multiple customer inquiries at once

Patience and ability to stay calm under pressure

Problem-solving skills

Ability to upsell and cross-sell products and services